PRIVACY POLICY

SECTION 1 - INTRODUCTION

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The Mystic Daisy cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws.

 

The Mystic Daisy Privacy Policy (“Privacy Policy”) applies to information and data collected by us (“The Mystic Daisy”, “We”, “Us” or “Our”) when you (“Visitor” or “User” or “You”) use this online website (www.themysticdaisy.com and www.themysticdaisy.in, the “Website”), mobile applications, third-party platforms (i.e. social networking services), any other application if there is any, and related services (collectively, the “Services”). 

 

This Privacy Policy explains what information may be collected from you, how such information may be used and/or shared with others, how we safeguard it and how you may access and control its use in connection with our marketing activities. By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

 

We strongly urge you to read this Privacy Policy and make sure you fully understand it, before you access or use any of our Services. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this Website, application or service, and avoid or discontinue all use of any of our Services.

 

The Mystic Daisy reserves the right to modify this Privacy Policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the Website. If we make a material change to this Privacy Policy, we will provide appropriate notice to you. If you do not agree to the changes following such notice, you should discontinue your use of the Services prior to the time the modified privacy policy takes effect. Your continued use of or access to the Website or the Service following the posting of any changes to the Privacy Policy constitutes your acceptance of those changes.

 

If you have any questions or concerns regarding this policy, please contact us at info@themysticdaisy.com.

 

Important: Our Website may include links to third-party websites, plug-ins and applications. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms and Conditions. We do not have any control on these third-party websites or their privacy practices. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. When you leave our Website, we encourage you to read the privacy statement applicable to the website you are directed to.

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SECTION 2 - COLLECTION AND USE OF YOUR INFORMATION

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2.1 Collection of your information

When you visit our Website, we automatically collect certain information about your device, including information about your web browser, computer’s internet protocol (IP) address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Website, and information about how you interact with this Website. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, phone number, e-mail address, billing address, shipping address), payment details (including debit or credit card information), comments, feedback, product reviews, recommendations, your preferences in receiving marketing updates or opting for a subscription to our newsletter, and any other information you make available to us if you register or make a purchase or attempt to make a purchase through the Website or use any of the Services.

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2.2 Use of your information

We may use the information you provide or that is collected through our Services for a variety of business purposes, such as:

 

• To provide and operate the Services: Your information helps us to more effectively operate the Website and our other applications.

 

• Personalised user experience: We may use your information to create and personalise content for you and to enable a smooth user experience across all channels.

 

• Customer assistance and technical support: Your information will be used for managing your account, providing the required customer support towards your queries or requests, managing your orders (validate, verify, ship, deliver and track your order, manage returns and refunds) and for other purposes as disclosed at the time you provide your personal information or otherwise with your consent.

 

• Purchases and Payment: If you make a purchase from us, you may be able to pay using a third-party payment service, such as PayU, PayPal or other third-party payment service providers. All information collected by these third-party payment service providers for purposes of processing your payment is not available to us, unless you have otherwise provided this information to us in connection with your use of the Services. Information collected from you by these third-party payment service providers is not governed by this privacy policy. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

• Advertising & Promotion E-mails: With your consent, we or our advertising partners may use the information you share with us, to communicate with you through e-mails, text messages and calls, in order to provide our product or service related information and/or for promotional and marketing purposes. We or our advertising partners may use cookies, pixels, and web beacons to track the actions of Users online over time and across different websites or platforms in order to deliver targeted advertisements to an individual User. We or our advertising partners may use your information to provide you with customised content, advertisements, offers and promotions offered by The Mystic Daisy, and provide news and other information we think will be of interest to you on our Services, in e-mails and across third-party websites. You can change your privacy preferences regarding the use of cookies and other similar technologies through your browser. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered through the Services.

 

• Analytics: We may work with third-party analytics companies to create aggregated statistical data that will help us understand how the Services are being used. These Analytics Services may collect information about the content you view and your system information and geographic information. You may be able to stop further collection of certain data by updating your applicable device settings, or you may cease the use of the Services.

 

• Third-Party Service Providers: We may share your information with third-party service providers who provide professional or technical support services to The Mystic Daisy. This includes services pertaining to, but may not be limited to Website hosting and management, information technology, e-mail delivery, payment processing, data analysis, customer support, postal or delivery services, marketing and promotional services, auditing and other similar services. In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we encourage you to read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

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SECTION 3 - SHARING OF INFORMATION

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The Mystic Daisy does not share, sell, lease, or trade personal information collected through its Services with third-parties for purposes other than that outlined in this Privacy Policy or unless required by law to do so.

 

The information collected or generated through the use of our Services may be shared by us as described below.

 

• Third-Party Service Providers: We may share your information with third-party service providers who provide professional or technical support services to The Mystic Daisy. This includes services pertaining to, but may not be limited to Website hosting and management, information technology, e-mail delivery, payment processing, data analysis, customer support, postal or delivery services, marketing and promotional services, auditing and other similar services. In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we encourage you to read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

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• Business Transfers: In the event of a reorganisation, merger, sale, joint venture, acquisition, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings), your information may be disclosed to the relevant entity as a part of the due diligence process and will be transferred to such entity as one of the transferred assets.

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• Legal Disclosures: We may transfer and disclose your information to third-parties to comply with a legal obligation; when we believe that the law requires it (under applicable law, including laws outside your country of residence); at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Service or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third-parties, Users of The Mystic Daisy Services, or the public.

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• Content shared by the User: Your activity in connection with our Services, such as filling out surveys, reviewing and rating products, inquiring about or purchasing products, participation in online communities, “liking” or “sharing” our content on your social media accounts or pages or otherwise interacting with our Services, may be visible to other Users of our Services and in some cases, to the general public. The use of these features or links to third-party social media sites or applications available on our Website may result in the collection or sharing of information about you by these sites or applications. Since these third-party social media sites or applications are not owned or controlled by us, we recommend that you review their respective privacy policies and settings before providing any personal information.

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SECTION 4 - USE OF COOKIES AND OTHER TRACKING TOOLS

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The Mystic Daisy, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts) throughout our Services. These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors and our Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitors’ and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, User trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

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You may block, opt out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources at any given time during the use of our Website. Please note that blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered through the Services.  

 

We are using the following cookies on our Website.

 

• JSESSIONID_to ensure secure connections only

• XSRF-TOKEN_security

• Hs_security

• ssr-caching_indicates how a site was rendered

• smSession_indicates logged in site members

• svSession_identifies unique visitors and tracks a visitor’s sessions on a site

• ForceFlashSite_When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

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SECTION 5 - CONSENT, DATA ACCESS AND PROTECTION RIGHTS

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When you provide us with personal information to register as a User, complete a transaction, place an order, arrange for a delivery, return a purchase, subscribe to our newsletter or any such related Services, we understand that you consent to us collecting and using your Personal Information as per the guidelines stated in this Privacy Policy. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent usually obtained by a check box or signature (based on the information processing activity).

 

We guarantee Users of their right to access, rectify or cancel any of the Personal Information that they have previously provided to us through this Website, or object to the use or processing of such Personal Information by us. You may choose not to provide certain Personal Information or withdraw the consent subsequently with respect to such Personal Information by sending a written intimation. However, not providing certain compulsory information or withdrawing the consent may mean that it will not be possible to manage your registration as a User or to use certain functionalities or Services available through the Website.    

 

You may exercise your rights of access, rectification, cancellation and opposition by sending an e-mail to info@themysticdaisy.com, indicating the reason for your request. Please use the subject line “My Privacy Rights” for such e-mails. We will not be responsible for notices that are not properly labelled or sent, or do not have complete information. We may ask you to provide additional information for identity verification purposes, or to verify that you are in possession of an applicable e-mail account.

 

While the majority of questions and issues related to access of Personal Information can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days. A reasonable fee may be payable as per the nature of the request.

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SECTION 6 - AGE OF CONSENT

 

By using this site, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

SECTION 7 - DATA RETENTION

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We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy or as otherwise needed to provide you with our Services. We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests. We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.

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SECTION 8 - SECURITY

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We are committed to protecting the privacy of your personal information. We use reasonable security measures, industry-standard physical, electronic, and procedural safeguards to help protect your personal information.

 

Our store is hosted on Wix.com platform. They provide us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We would like you to have an enjoyable and secure shopping experience at The Mystic Daisy; therefore, protecting your sensitive payment information is important to us. Wix.com offers HTTPS secure access to most areas on our Services. The checkout process is secured by an industry standard SSL/TLS encrypted connection as provided by Wix.com. Additionally, the Website only works with payment gateways that offer the highest level of security certification. For more information, we encourage you to read the Privacy Policy of Wix.com and the chosen payment gateway.

 

We follow generally accepted industry standards to protect the personal information submitted to us from unauthorised access or disclosure, both during transmission and once we receive it. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Therefore, while we try our best to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorised third-party access or other acts of third-parties, or other acts or omissions.

 

 

SECTION 9 - RIGHT TO MODIFY PRIVACY POLICY

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The Mystic Daisy reserves the right to modify this Privacy Policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the Website. If we make a material change to this Privacy Policy, we will provide appropriate notice to you. If you do not agree to the changes following such notice, you should discontinue your use of the Services prior to the time the modified privacy policy takes effect. Your continued use of or access to the Website or the Service following the posting of any changes to the Privacy Policy constitutes your acceptance of those changes.

 

 

SECTION 10 - CONTACT INFORMATION

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If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our privacy practices, please contact us by e-mail at info@themysticdaisy.com.

 

We will do our best to respond to you in a timely and professional manner to answer your questions and resolve your concerns.